Mangalore, April 19: Dr.K.C.Chakravarty, Deputy Governor, RBI has said in his speech that banks have to adopt a new innovative formulas for the success growth of banks, which is altogether different business today.
Addressing the members of the Bankers’ Club, Mangalore, in the Centenary Hall of Corporate office of Corporation Bank on April 16, 2013, he touched many areas of banking business highlighting the need for banks to restructure their outlook on customer service.
He also emphasized the need for continuous business process to ensure sustainable and customer friendly approach suiting the changed scenario. In today’s context the possible solution to insulate customer from vulnerabilities to inappropriate pricing by ensuring that the banks treat their customers fairly.
Fair treatment of customers involves ensuring the product and services offered by banks are customer friendly and service is delivered in a speedy, safe and in a transparent & secure environment.
Jayaram Bhat-MD,Karnataka Bank and honorary president of Banker’s club welcomed the gatherings.Shri Ajay Kumar delivered the presidential Address.Shri A C Mahajan,Chairman of the
Bankers code & Standards of Board of India (BCSBI) also spoke on the occasion.Shri H S Upendra Kamath CMD, Vijaya Bank and Shri M G Sanghvi, CMD, Syndicate bank were on the dais.
Many senior bankers including Dr.N K Thingalaya-Ex-Chairman, Syndicate Bank, Shri B B Shetty-ex-chairman, Vijaya Bank graced the meeting.Shri K.Rama Murthy, Executive president and Smt.Renuka Bangera, Secretary of the Club were also present.