Mangaluru, May 15: The passengers of Abu Dhabi-Mangaluru-Mumbai flight suffered inconvenience, as the flight was delayed by 12 hours due to technical glitch on Thursday May 14th.
Jet Airways officials in Mangaluru said that technical problem caused this delay.
Some of the passengers called media and complained that they were stranded at Abu Dhabi and Mangaluru airports as the airline failed to inform them in advance about the delay. Some of the families returned from the airport.
Airline officials said that the flight, which was supposed to land at around 2 pm on May 14th, landed after 2 am on May 15th, in Mangaluru and departed to Mumbai at 2.30 am. Also, passengers in Mangaluru who were supposed to board the flight to Mumbai were accommodated in another flight and flown to Mumbai via Bengaluru, said the official sources.
But, sources said that the passengers who were supposed to fly to Gulf destinations via Mumbai from Mangaluru were sent back and were asked to come on Friday, May 15th.
Some of the passengers in Mangaluru also said that no alternative arrangement was made via Bengaluru as claimed by the airline. A family of three women passengers from Udupi had to return from Mangaluru airport as they were told to come on May 15th, it is gathered.
Statement from Jet Airways:
Jet Airways in a statement to the media has said: “Flight 9W 501 (Abu Dhabi – Mangaluru) was delayed on May 14th at departure from Abu Dhabi due to technical reasons. The departure time was revised to 8.30 pm, on May 14th.
While the airline is addressing the issue with the aircraft, guests have been looked after, and have been served lunch and refreshments. Local guests have been requested to report later for the flight.
Jet Airways sincerely regrets inconvenience caused to guests. At Jet Airways, safety is of paramount importance.