Mangaluru, December 29: The Deputy Commissioner A.B. Ibrahim chaired a Domestic LPG Consumers Grievance Redressal Meet at his office in Mangaluru on Monday, December 29th.
He said that, the district administration has received several complaints regarding long delay in supply of LPG cylinders and emphasized to resolve the problem sooner.
Regional General Manager of BPCL Dinaker Tonse, said as per the procedure, a cylinder has to be supplied within 48 hours after booking, but it depends on the transportation from the refill station to the distribution agency and from there to the consumer which may take time.
DC at the end instructed the BPCL, HPCL, IOCL as well as their dealers to supply cylinders within ten days and informed the distressed consumers to dial the toll free numbers of the oil companies for booking complaints.
Speaking about the Direct Benefit Transfer of LPG scheme, the DC said it has seen just 22 per cent progress since many have failed to link their accounts.
Dinaker Tonse said, as soon as the first booking is made, Rs 568 will be credited to the bank account of the consumer as advance and immediately after the cylinder is delivered, the subsidy will be credited the same day, he revealed.
DC A B Ibrahim, directed oil companies to hold grievance redressal meets on monthly basis to benefit consumers.
The DC has also instructed oil companies and LPG distribution agencies to supply cylinders to consumers within ten days and said that complaints can be filed against those agencies which fail to follow the directions.
HPCL Regional Manager-Saravanan, Deputy Director of Department of Food and Civil Supplies Sharanabasappa, were present among others.