‘Customers grievances must be addressed first’ – RBI Deputy Governor

Pinterest LinkedIn Tumblr


Mangalore, April 16: Various banks have organized a meet for the benefit of the customers at the auditorium of the corporate office of Corporation Bank on April 16, Tuesday.


Dr.C.Chakrabarty-Deputy Governor of RBI, who arrived to the city on this occasion, listened to the grievances of the public with regard to the problems, misunderstandings and disputes raised while dealing with banks.


Addressing the audience, he said he was very much delighted to be the part of this meet and this programme was organized exclusively to interact with people.

Further he said, since district is the birth place of few banks and top order banking officials, this is an ideal place to hold such an event. If the banks do not deliver proper service to the customers then  RBI cannot be blamed for the lapse, he said.


Under the circumstance customers either should demand for better service or leave the bank and if there are any problems in following certain policies by the bank, then the customers have advised to bring to the notice of RBI through ombudsmen, he clarified.

“RBI’s is the only governing body and its main role is to monitor whether banks are adhering to the rules of public policy “or not?  Said the deputy governor.

Ombudsmen were formed mainly to avoid any problems/disputes between bank and customers while dealing with bank and which cannot solve all the problems, he commented.

In the event of any dispute, customer cannot approach ombudsmen directly as they have to first approach the bank. If the customer does not receive any reply within stipulated days, then only customer can approach the ombudsmen, he clarified.

The deputy governor also advised all the people to read the terms and conditions of the bank carefully before signing any agreement/ bank papers. Once the agreement/paper is signed, the reserve bank cannot intervene in the matter and RBI’s whole purpose is to maintain equilibrium between bank and customers i.e.bank-customer centric.

The address was followed by volley of grievances by the customers of various banks and the issues were clarified by the deputy governors.

Ajay Kumar-MD& Chairman of corporation bank,Jairam Bhat-CEO of Karnataka Bank,AC Mahajan,MG Sanghvi-Chairman and MD of syndicate bank,H S Upendra Kamath-Chairman & MD of Vijaya Bank,Palaniswamy-Banking ombudsmen for Karnataka among others were present.





Write A Comment