399 cases were registered against general department services and 314 against services of police stations.
The General Department of Human Rights of the Dubai Police received 713 complaints last year. Of these, 165 complaints and appeals were received from police personnel and staff of the Dubai Police.
Dr Colonel Ahmed Al Mansouri, Director, Rights and Freedom Protection at the Human Rights Department, said of the total complaints received, 399 are against general department services and 314 against services of police stations. Only 117 complaints, he said, were found true. ‘Wrong implementation of systems’ accounted for 80 complaints. Of the 22 complaints over ‘negligence and refusing to provide services’, only 12 were found to be true, he said.
Of the 145 complaints over ‘improper treatment of an employee’, just five were found to be true, while only 14 of the 119 complaints regarding ‘unjustified delay in taking decisions’ were found to be true. The department received three complaints regarding ‘financial and administrative irregularities’, of which just one was found to be true, while only five of the nine complaints regarding ‘inappropriate services’ were found to be valid. He said all complaints they received regarding ‘misuse of power by the police’ were found to be false.
Dr Colonel Al Mansouri said of the 165 complaints received from the Dubai Police, 40 were regarding the ‘work environment’ and 13 about ‘annual evaluations’.
The Human Rights Department, he said, provided assistance in 1,528 cases in 2013. About 983 low-salaried police staff benefitted from the assistance. Special needs assistance was given in 45 cases. Assistance was also given to 1,500 charity funds.