Bengaluru: The country’s first Remote FIR Registration Kiosk, was inaugurated by Chief Minister Siddaramaiah here on Friday, to help citizens file an FIR without stepping into a police station.
Through a high definition video they can interact with a police officer, who will help them file FIR. The complainant can sign, print and scan documents virtually. The FIRs filed at the kiosk will later be transferred to the police stations concerned for further action.
In a first of its kind in the country, the city police in association with Cisco have launched a Remote Expert Government Services (REGS) to help citizens file a First Information Report (FIR) remotely, irrespective of the location of the jurisdiction where the offence has occurred in the city.
The Remote FIR Registration Kiosk set up at Mantri Mall in Malleswaram was inaugurated by Chief Minister Siddaramaiah on Friday. The kiosk will function 24/7 and is equipped with Cisco TelePresence system with high-definition video and high-quality audio, a touchscreen and virtual keyboard.
The system allows citizens to interact face-to-face with a remote investigation officer to expedite the process of filing the FIR. An officer of the rank of a SI will be designated at the FIR Centre in the Traffic Management Centre to receive the complaint.
The complainant can sign, print and scan documents virtually. Once the FIR is filed, the complainant will receive a print copy of the FIR, which is digitally signed as an instant acknowledgement in 10-15 minutes.
Currently, the FIRs filed at the kiosk will be registered in Vidhana Soudha police station and later the same will be transferred to the stations concerned.
The kiosk is set up as a pilot project for three months and based on the response by public, similar kiosks would be set up in other parts of the city and also across the state.
After inaugurating the kiosk, CM Siddaramaiah said that the system will be helpful for the people, especially women, who hesitate to go to the police stations.
“It is another step towards creating a people-friendly police and we are making best use of technology to make the process of registering a complaint easier for people.
With this, people need not worry about which police station should they go to file the case and the police cannot make the people run from one station to other citing jurisdiction problem,” Mr. Siddaramaiah said.
Police verification certificates
In addition, the CM also launched two other online services, ‘Police Verification Certificate/Police Clearance Certificate (PVC/PCC)’ and ‘Lost Report’, which can be accessed in the city police website.
Till now, one had to go to the Commissioner’s office to apply for the PVC/PCC which is required for employment purpose, domestic servants, antecedents verification, adoption.
But now, those who want PVC/PCC can apply for it online and get the receipt through email.
In the ‘Lost Report’ category, people can report the loss of electronic items s and get an acknowledgement without going to police stations.
Home Minister K. J. George, Police Commissioner M. N. Reddi, advisor to Home Minister M. Kempaiah, President of Cisco India Dinesh Malkani and others were present during the event.
The complaint should contain the ingredients answering the following:
1. What you want to report?
2. When it happened?
3. Where it happened?
4. Against whom is your complaint
5. Why it happened?
6. Who is the person in question?
7. How it happened?