Mangalore, June 3: Nature’s calamity related control room, which was opened in Mangalore City Corporation to meet any eventually of nature’s calamity, has been examined by deputy commissioner N Prakash during his surprise visit to the MCC and directed the officials to keep the control room in order.
He also urged the officials to keep complete records of complaints registered and steps taken to address the complaints. The details of complaints recorded and the steps taken against those complaints for rectification/adderess, has to be forwarded to MCC commissioner on daily basis.
Forwarding registered complaints to the concerned officers is not only the duty of the control room but rectification and follow up is also as important as recording the complaints.
He also said that if the telephone call from the public is received directly, for the non- rectification of the default or complaint, action will be taken against the concerned officials. Officers have been strictly warned that understanding the responsibility and failing to respond to address the complaints of the public, officers concerned are liable to face disciplinary action.
The officers have been asked to attend public grievances with concordance/equality and told to take adequate measures to tackle the public complaints/grievances.
The entire district in charge MLAs have been asked to review the progress made in this regard and minister for health and family welfare has been advised to ensure the tidiness/neatness/cleanliness in the district and organize regular meetings to take stock of the progress made.In both the cases records of the progress made must be available at any time of the day, he warned
Money sanctioned for the developmental works of the MCC should be utilized in a proper way and payment for the contractors be made without any hesitation within forty eight hours of submission of their bills, he directed
Shrikanth Rao, from MCC, B S Balakrishna, asst.commissioner, developmental, Pramila, Zonal commissioner and officials from different departments were present.