These services will be restricted to the seven available Tasheel centres in Abu Dhabi.
The Ministry of Labour has decided to grant Tasheel service centres in Abu Dhabi complete exclusivity in providing cancellation services starting April 6 within the framework of implementing the second phase of the ministry’s plan to withdraw services gradually from typing centres. These services will be restricted to the seven available Tasheel centres in the city.
Humaid bin Deemas Al Suwaidi , Undersecretary for Labour Affairs at the ministry, said, “Restricting cancellation services, which vary between 18 types, to Tasheel service centres came after the ministry’s in-depth research as well as the guidance of Saqr Ghobash Saeed Ghobash, Minister of Labour, which led us to determine the performance of Tasheel centres by testing them during the first phase. The first phase was limited to issuing, renewing and modifying all data related to labour cards. After reviewing and evaluating the customer satisfaction indicators, which were recorded at 87.4 per cent, the ministry decided to implement the second phase.”
The ministry has adopted, within its customer satisfaction questionnaire, a measure of evaluation similar to that in Shaikh Khalifa’s Government Excellence Award.
“Six types of questions were asked to determine their satisfaction rate in terms of service, beginning with the time spent to complete the service, staff efficiency, providing a clear list of requirements, service delivery, enquiry knowledge and, finally, staff behaviour and treatment of customers,” Bin Deemas said.
There are seven Tasheel centres in Abu Dhabi — Muamalat Centre on Shaikh Zayed 1st Road, Enjazat Services in the Mussafah Industrial Area, Joud Public Services Centre on Mussafah Street, Creative Centre on Al Muroor Street, Infiniti Service Centre in Marina Mall, Union International Typing Centre in Al Zahya (Tourist Club) area and Irada Service Centre located on Shaikh Rashid bin Saeed Al Maktoum Street.
