Etisalat’s new deadline for registering UAE SIMs: July 16, or face disconnection

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2xSIM card registration is a crucial step towards preventing the threat of identity theft and misuse, said Etisalat’s senior official as the fourth phase of Etisalat’s SIM card registration under the ‘My Number, My Identity’ campaign ends on July 16, 2013.

Ayman Eldessouky, Chief Sales Officer, etisalat, in a press release, said: “Etisalat has conducted a lot of initiatives to ease the process by adding more partners to be able to register from various locations in the country.
“As we complete the fourth phase of the registration process, customers are beginning to realise the increasing relevance of protecting their information.

Early registrations would benefit customers to avoid disconnections and continue enjoying etisalat services.
“We will continue to provide all our necessary support to TRA’s campaign by introducing new registration channels to make sure the registration process is completed easily by the customers.”

Mandated by the UAE Telecom Regulatory Authority (TRA), registration of SIM cards will ultimately protect subscribers from misuse or confidentiality infringement. The deadline for registration for the fourth phase for the ‘My Number, My Identity’ campaign is July 16, 2013. Registration of mobile numbers for subscribers who received an SMS notification within the due date will prevent disconnection of lines.

Etisalat will continue to suspend and disconnect users who received the notification and did not register.

In this phase, Etisalat expects an increase in mobile number registrations via its two new channels introduced last month — online and third party partners.
Etisalat has also extended working hours at the business centres during Ramadan.

How to regsiter

For a faster and easy registration process, subscribers can start the process online at and complete the process at Etisalat point of sales to authenticate the customer details.

Customers can also approach Etisalat point of sales or partner branches, listed on the company’s website, to register or update their personal information.
Moreover, customers can enquire about the registration status by calling the toll free number 800 121 which is available in four languages Arabic, English, Urdu and Malayalam.

Alternately, they can call *171# from their mobile phones to get information about their registration status.

What you need to register

The registration policy requires mobile subscribers to produce valid and original identification documents at any Etisalat kiosk across the country along with a copy of the ID proof. Documents include Emirates ID or passport for UAE nationals, GCC National ID or passport for GCC nationals, and the Emirates ID or passport along with valid residence visa for all other nationalities.

Business and government customers must present a valid establishment card issued by Ministry of Interior in UAE.

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